Login
•  What is Blackboard?
•  What is the address for accessing the Blackboard application?
•  How do I log in?
•  How do I find out my Blackboard login?
•  How long is my Blackboard account active? Will I have a different account next quarter? 
•  How do I change my password?
•  How do I request a new password if I forgot my password?
•  What computer hardware and software do I need to access Blackboard and instructional materials?
•  Can I use AOL to access my Blackboard course?
•  How do I get a login as a guest?

Access to your Organization
•  How do I access my online organization?
•  My organization is NOT listed under "My Organizations" Tab. What do I do?
•  I see some organizations I would like to get involved in. How do I join these organizations?

                                                back to FAQs About CSUEB BB

Q. What is Blackboard?

A. Blackboard is a software application that provides both a student portal and a course management system for use on University campuses. Blackboard provides a way for students,  faculty, and staff to keep up with campus activities, to become active in the wide variety of organizations and clubs that exist on campus and communicate with their classmates anytime from anywhere where they have access to the internet. It also provides a set of utilities that assist faculty in posting course materials on the web, managing their courses and communicating with their students. Cal State University, East Bay (CSUEB) purchased a license to run the Blackboard system and maintains it on bb1.csueastbay.edu. It can only be accessed through a browser interface such as Netscape, Internet Explorer, Safari, or Firefox.   back to questions

Q. How do I login?

A. Your Blackboard login is your NetID. You must use your NetID to access Blackboard and other CSUEB systems, including Horizon e-mail for students. In the future you will also be using your NetID for DegreeWorks, PeopleSoft, and most other systems.

You must first activate your NetID logon before you can login to Blackboard. Additional information on activating your NetID is available at http://www.csueastbay.edu/netid. If you have any problems with your account, please contact the CSUEB Help Desk at 885-HELP ( 885-4357).  back to questions

Q. How do I find out my Blackboard login?

A. Your Blackboard login is your NetID. You must first activate your NetID logon before you can login to Blackboard. Additional information on activating a NetID is available at http://www.csueastbay.edu/netid. If you have any problems with your account, please contact the CSUEB Help Desk at 885-HELP ( 885-4357).

HINT: When you are logging in and you type your NetID, make sure that the Caps Lock key is turned OFF and that you click the Login button after you type your password. You should press the Tab key after you type your username. This moves the cursor to the password field, or you can use your mouse and click in the password field. Click the Login button or press the Enter key only after entering your password.  back to questions

A. Your Blackboard account will remain active as long as you receive an invitation to register  from CSUEB as a student, or as long as you have an affiliation with CSUEB as an instructor. Your NetID and password will NOT change each quarter. Once you are no longer receiving an invitation to register or your affiliation needs to be renewed, your account will remain on the system but will be inactive. To activate it you will need to have an academic reason and make an exception request to the CSUEB Computing Help Desk at 885-HELP (885-4357). Instructors may need to contact Human Resources.  back to questions

Q. How do I change my password?

A. On the Blackboard login page there is a button called "Forgot Password". Click on this button and the link that brings you to http://www.csueastbay.edu/netid  You can change your NetID password there.  back to questions

Q. How do I request a new password if I forgot my password?

A. On the Blackboard login page there is a button called "Forgot Password". Click on this button and the link that brings you to http://www.csueastbay.edu/netid  You can change your NetID password there.  back to questions

A. Yes, but be aware that if you use the AOL browser, you may experience difficulties using Blackboard. If you are an AOL subscriber, we suggest that 1) you establish a connection to the Internet with AOL, then 2) minimize the AOL window, and then 3) open Internet Explorer or Netscape Navigator and go to the CSUEB Blackboard login page. Following these steps will save you a lot of frustration when using Blackboard.   back to questions

A. If you are a guest,
1) Click on "Guest Access to Courses" Tab (or Click on "Guest Access to Organizations & Clubs" Tab)
2) Type the Course (or Organization) ID or name, or Instructor name, under
"Course Search" (or "Organization Search") and click GO!
3) Click the "Preview" button on the right side of the course (or Organization)
name.
Keep in mind that only the portion of courses or organizations that has been made public will be accessible through guest access.  back to questions

A. Follow these steps to recover your NetID password:

- Go to: http://www.csueastbay.edu/netid/
- For students, click "Students". For others, click "Faculty, Staff & Library Patrons"
- Click "Recover your lost NetID password"
- Enter your NetID
- Answer the questions you set up when you activated and click "Reset  Password"
- Type in the password you want to use and confirm
- Click "Reset My Password".  back to questions

A. Follow these steps to recover your NetID and password:

- Go to: http://www.csueastbay.edu/netid/
- For students, click "Students". For others, click "Faculty, Staff & Library Patrons"
- Click "Recover your lost NetID"
- Fill in all of the fields - use the examples as a guide
- Click "Get NetID" information
- Answer the questions you set up when you activated
- Click "Submit Choice"
- Your NetID will be displayed.
- Go to the steps above to get your password. (Q. If I know my NetID but don't know my password, how do I recover a NetID password?)  back to questions

Q. Is there a Help Desk I can contact to report login problems?

A. You can report login problems to the CSUEB Computing Help Desk at (510) 885-4357 during business hours, 8 AM to 4 PM, Monday - Friday, closed Saturday, Sunday, and holidays or send an e-mail to helpdesk@csueastbay.edu   back to questions

Q. Who should I contact first if I can't access my account?

A. Call the CSUEB Computing Help Desk at (510) 885-4357 during business hours, 8 AM to 4 PM, Monday - Friday, closed Saturday, Sunday, and holidays or send an e-mail to helpdesk@csueastbay.edu.

HINT: When you are logging in and you type your username, make sure that the Caps Lock key is turned OFF and that you click the Login button after you type your password. You should press the Tab key after you type your username. This moves the cursor to the password field, or you can use your mouse and click in the password field. You must click the Login button after entering your password.   back to questions

Q. Where can I learn about Blackboard and its features?

A. There is a web site at csuhbb.csueastbay.edu that contains project information and updates as well as links to the information documents being developed on campus. You can click on the Documentation link to review Manuals and Tutorials.

Once you are logged into Blackboard, you can get to the "CSUEB Blackboard Help" web page by clicking on the Help ? icon located in the top frame. Students, Faculty, and Staff can also access a Manual from their Bb course.

Instructors can contact either Faculty Development at 510-885-2562 or Media and Technology Services (Instructional Technology Service Center) at extension 510-885-4872 for individual assistance in finding out how to use Blackboard.  back to questions

Q. What is the address for accessing the Blackboard project information and help site?

A. csuhbb.csueastbay.edu   back to questions

A. The Blackboard system is not available from 1:00 AM - 1:45 AM every day due to the servers getting backed up. Please complete your online activities before 1:00 AM. You will not be able to login or post anything during the brief backup period. You can resume your online activities after 1:45 AM.   back to questions

A. Go to the California State University, East Bay Blackboard login page at http://bb1.csueastbay.edu/ and login by typing your NetID and password. After you login, you will have access to your courses. To select your course, go to the "My Courses" box and click on your course name. 

Another way to access your course is to click on the "Courses" Tab at the top of the screen, locate the course name and click on it. Keep in mind that instructors can access both unavailable and available courses at all times by clicking on the "Courses" tab.  Also, instructors can make courses available for students at any time.   back to questions

A. When you click the "Courses" Tab, a list of *all* of your Blackboard
courses (past, present, Master, others) show up. Each course has a
"Course ID" that looks like something like this:

20061MATH100501

If you look at it like this: 2005--2--MATH1005--01, this is what the numbers mean:

2006 = year of class
1 = quarter (1=Winter, 2=Spring, 3=Summer, 4=Fall)
MATH1005 = Course ID
01 = Section number

The class listed above is Math 1005, Section 1 taught in the Winter quarter of 2006.   back to questions

A. Regular University courses are made available to students one school day before classes start. For example, if classes start on Monday, students will be able to access courses the week before on Friday or if classes start on Thursday, they will be able to access courses the day before on Wednesday. Note: Instructors can make courses available for students at any time.  back to questions

A. There is nothing you need to do to have a Blackboard site set up for any of your courses. Blackboard will automatically set up a Blackboard site for each class listed in the schedule of classes each quarter.

 back to questions

A. The My Courses module can now be configured to show more than just the  current quarter’s courses. To customize the module: 

1) Login to Blackboard
2) Locate the “My Courses” module.
3) Click the pencil icon in the upper right corner in the module
4) Check the appropriate boxes to show Unavailable Courses and/or Other  Courses in the module
5) Click Submit

The configuration you chose will appear in the My Courses module.   back to questions

A. Students are automatically enrolled from the SAIL system. When your course is listed in "MYINFO", you should be able to access it when you login to Blackboard. To check the status of your enrollment, contact the department administrative staff. You may also need to contact Enrollment Services if there are other issues about enrollment that need to be resolved.

Instructors are automatically assigned in courses in which they are the instructor of record on SAIL. If you know you are teaching a course and it does not appear in your Blackboard list, contact your department office and verify you are listed in SAIL as the instructor of the course.    back to questions

A. Go to the California State University, East Bay (CSUEB) Blackboard login page at http://bb1.csueastbay.edu/ and login by typing your NetID and password. After you login, you will have access to your organization. To select your organization, go to "My Organization" box, and click on your organization name. Another way to access your organization is to click on the "Organization" Tab at the top of the window, locate the organization name and click on it.   back to questions

A. Some organizations have self-enrollment enabled with an access code so you need to contact the Leader of the organization directly. If you need to be added as a Leader in an organization, call the CSUEB Computing Help Desk at (510) 885-4357 during business hours, 8 AM to 4 PM, Monday - Friday, closed Saturday, Sunday, and holidays or send an e-mail to helpdesk@csueastbay.edu    back to questions

A. Each organization will have a Leader you can send an e-mail to if you are interested in joining that organization. Also some of the organizations list meeting times and locations on the site. You can also go to the Associated Students office in the University Union to get information about becoming involved in an organization or club.  back to questions